Quality Manual

THIS IS A CONTROLLED COPY OF QUALITY MANUAL

IT IS ISSUED TO:

NAME:         LI JINGLIN 

TITLE:         GENERAL MANAGER

ORGANISATION:SHANDONG ZIBO INSULATORS

PURPOSE:     ISSUED AS STATING SHANDONG ZIBO INSULATORS POLICY ON QUALITY MATTERS

LI YONG

QUALITY ASSURANCE MANAGER

2005/06/15

SHANDONG ZIBO INSULATORS QUALITY MANUAL

Cotent                                 Issue No.        No. of Page

SECTION 1  Introduction                      2

SECTION 2  General                         2

1.1  Confidentiality

1.2  Distribution

1.3  References

1.4  Definitions

SECTION 3   Quality Policy Requirements 

        2                      

SECTION 4   Quality System Requirements

4.1  Management Responsibility                  2

4.2  Quality System                             1

4.3  Contract Review                            1

4.4  Design Control                              1

4.5  Document and Data Control                  1

4.6  Purchasing                                 1           

4.7  Customer Supplied Product                   1

4.8  Product Identification and Traceability          1

4.9  Process Control                             1

4.10 Inspection and Test                           1

4.11 Inspection, Measuring and Test Equipment       1

4.12 Inspection and Test Status                     1

4.13 Control of Nonconforming Product              1

4.14 Corrective and Preventive Action                1

4.15 Handling, Storage, Packing, Preservation

 and Delivery                                   1

4.16 Records                                     1

4.17 Internal Quality Audits                         1

4.18 Training                                     1

4.19 Servicing                                    1

4.20 Statistical Techniques             

                                                1

SECTION5 System Procedure Index                2                

SECTION 6  Appendix                           2

A  Shandong Zibo Insulators Organisation Chart    1

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  

SECTION 1

INTRODUCTION

The purpose of this Quality Manual is to outline the Shandong Zibo Insulators quality management system and to show how the elements of the quality system meet the requirements of:

ISO 9001: 2000 Quality System –Model for quality assurance in production, installation and servicing.

ISO/IEC Guide 25-1990 General requirements for the competence of calibration and testing laboratories.

Shandong Zibo Insulators was founded in 1958,  is the main manufacturer of the Ministry of Mechanics and Industry. Zibo Morgan Insulators is a Joint Venture which established between the Morgan Crucible Company (UK) and Shandong Zibo Insulators in 1997. The Joint Venture combines Morgan’s 140 years of manufacturing experience, 81 years history of insulator manufacturing at its Australian subsidiary, Morlynn Insulators, and wordwide marketing network with 40 years of insulator production of Shandong Zibo Insulators Company. The Joint Venture separated in 2001, and Shandong Zibo Insulators continue to manufacturing the products on the base of improvement of techniques.        

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 2

GENERAL

1.1 CONFIDENTIALITY

   The information containing within this Quality Manual is the property of Shandong Zibo Insulators. Duplication or disclosure to a third party of any of its contents is prohibited without written authorization from theQuality Assurance Manager.

1.2 DISTRIBUTION

Quality Manuals are distributed as either controlled or uncontrolled documents.

Controlled copies of the Quality Manuals are stamped with the Company Seal and may not be photocopied. Records of holders of controlled Quality Manuals and records or amendments are maintained by the Quality Assurance Manager.

Controlled Quality Manuals and amendments are issued with a form for the acknowledgment of their receipt. It is responsibility of the recipient to return the Manual has been received or amended.

Uncontrolled Quality Manuals may be issued to Customers or external organizations but the recipients shall not be issued with amendments.   

1.3 REFERENCES

The following documents have been considered in compiling this Quality Manual and the System Procedures.

·ISO9001:2000 Quality Systems-Model for quality assurance in production, installation and servicing.

·ISO 9001: 2000 Guide to Quality Management and Quality Systems Elements.

·ISO10012.1 Metrological Confirmation System for Measuring Equipment.

·ISO8402 Quality- Vocabulary.

·IEC Guide 25-1990 General requirements for the competence of calibration and testing laboratories.

1.4 DEFINITIONS

For the purpose of this quality Manual, the definitions given in ISO 8402 Quality Vocabulary apply.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 3

Quality policy

1.At Shandong Zibo Insulators Company, our aim is to supply excellent quality, deliver on time and considerate service. Our Guarantee is to satisfy the needs of our customers, both Domestic and International.

2.Our commitment is to provide products which meet the stated and agreed requirements of our customers, whether they be the National Standards of China, or International Products Standards. Shandong Zibo Insulators is also actively committed to fully utilizing the technological capability of its equipment, in its pursuit of excellence.

3.In meeting our aims, the company has documented and will maintain a Quality Management System that meets the requirements of ISO 9002: 1994. This system is documented in our Quality Manual, System Procedures, Work Instructions and Product Quality Plans. All employees are required to work according to the documented Instructions: to do what we have said we will do. We further rely on all employees to actively identify, study and eliminate causes of variation and error. This is the basis of our continuing quest to improve the way we meet our customers needs. Maintaining and developing our Quality Management System will guarantee the satisfaction of our customers’ needs, improve the return to our shareholders  and assure a better future for all employees of Shandong Zibo Insulators.

                                            LiJingLin

General Manager

15th, March 2001

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.1

 MANAGEMENT RESPONSIBILITY

QUALITY POLICY AND OBJECTIVES

The Quality Policy Statement is included in Section 3. Copies are displayed in prominent positions within the organization to ensure that the policy understood and implemented by all employees.

Organisational objectives are set and reviewed during periodic Management Review meetings.

ORGANISATION

RESPONSIBILITY AND AUTHORITY

General responsibilities and authorities for the implementation and maintenance of the Quality management System is summarized below.

Personnel involved in managing, performing and verifying activities affecting quality have their responsibilities and authority levels detailed in Job Descriptions maintained by their respective managers.

The interrelation of personnel is detailed on the organization charts shown in Appendix A.

GENERAL MANAGER

The General Manager has the final responsibility for all quality matters and transmits Quality System requirements to all employees through the management structure shown on the Organisation Chart in Appendix A.

The General Manager has the authority and responsibility to:

·Establish Shandong Zibo Insulators’ Quality Policy and objectives, and to ensure that adequate review methods are used to ensure that they are maintained.

·Arbitrate in the event of an impasse between the managers on quality related matters.

·Provide adequate resources for management, performance of work and Quality System Verification activities.

DEPUTY GENERAL MANAGER

The Deputy Genera Manager has the authority and responsibility to:

· Control the production, market and implementation of objection.

·Control the coordination between the production and sale, development of human resources.

· Organizing production, delivering on time, check the executive quality.

· Has the authority of represent the General Manager rights during the absence of the General Manager.

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DEPARTMENT MANAGER

The manager of each function has the authority and responsibility to:

·Draft and Implement Procedures and Work Instructions.

·Ensure that all staff are familiar with procedure and work instructions.

·Issue and control documents.

·Maintain Departmental Records Registers.

·Conduct introductory training of new employees on the Quality Management System. 

·Train staff for their responsible activities and maintain records of such training.

·Raise Problem Solving Reports relevant to their area of responsibility.

·Review audit reports and implement corrective action as appropriate.

·Authorise expenditure as defined in the Delegated Authority Levels listing.

MANAGEMENT REPRESENTATIVE

The Quality Assurance manager is the nominated Management Representative and has the authority and responsibility for ensuring that the requirements of the Quality System standard ISO 9001 are implemented and maintained.

MANAGEMENT REVIEW

To ensure the continued suitability and effectiveness of the Quality Management System, formal management by Department and Workshop Managers, as required.

Minutes of these meeting detail the results of the review and the agreed actions to enhance the Quality System and address any deficiencies identified.

As a minimum each section of the Quality System is reviewed annually.

In introducing the review, information gathered as a result of:

· Tender /Quotation and Contract/order reviews.

· Reports of nonconformance of a product, service or system and reviews of the implementation an verification of corrective actions taken.

· Reports of audits of the Quality System.

· Minute actions agreed at previous management review meetings.

Procedures for Management Responsibility are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.2

QUALITY SYSTEM REQUIREMENTS

GENERAL

The purpose of this Quality Manual is to outline the Shandong Zibo Insulators quality management system and to show how the elements of the quality system meet the requirements of ISO 9001:2000.

The Quality Manual, System Procedures, Work Instructions and Quality Plans comprise the Shandong Zibo Insulators Quality Management System. The quality system is intended to be used by Shandong Zibo Insulators’ personnel in their daily activities to ensure that product conforms to specified requirements. 

QUALITY SYSTEM DOCUMENTATION

It is not considered practical to include all quality system documentation in a single volume Quality Manual. The Quality System documentation is therefore prepared in four levels to provide optimum flexibility in its preparation, issue and use.

The four level documentation system is as follows:

Quality Manual: 

A document outlining the structure and general principles of the operation of the Quality Management System. The various sections of the Quality Manual outline the requirements of the Quality System in the sequence set out in ISO 9001:2000.

System Procedures:

A System Procedure details the purpose, scope, the action that is required, who is responsible, the records they are required to complete, how, when and where it is done, including the materials /equipment to be used. These Procedures align with quality system requirement in the ISO 9001:2000. The System Procedures generally span number of processes.

Work Instructions:

They are Process Specifications. They contain detailed technical information to show how a specific process or activity is to be carried out.

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Quality Plans:

Quality Plans are detailed Products Specifications which detail the parameters which are to be controlled in order to ensure products are manufactured in a manner which meets the specified requirements. These include quality plans, drawings and specifications, etc.

The procedures defining the Quality requirements are indexed in Section 5 of this Quality Manual.

CONTRACT REVIEW

TENDER/ QUOTATION REVIEW

Prior to the submission of a tender or quotation the enquiry documents are reviewed to ensure that:

·The requirements are adequately defined, documented and understood.

·Shandong Zibo Insulators and its Supplier are capable of meeting the requirements.

·The resources required are available or can be introducted.

·All matters queried during the review are clarified.

The level and degree of evaluation is dependent on whether the product is a standard or non-standard product.

Records of the review are maintained, complete with any clarifications from the Customer, and are retained with the quotation documents. Documents relating to quotations are retained with the quotation documents. Documents relating to quotations are retained to provide traceability to the original documents upon receipt of a contract or order.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.3

CONTRACT/ORDER REVIEW

Upon receipt of a contract or order, a review of the Customer’s documents are understaken, prior to acceptance, to ensure that:

·The requirements are adequately defined, documented and understood.

·Shandong Zibo Insulators and its Suppliers are capable of meeting the requirements.

·The capability and resources required are available or can be introduced.

·All matters queried during the review are clarified.

· For previously quoted products that any differences between the tender or quotation and the contract or order are detected and resolved.

·The processing of the contract or order into the order entry system is initiated.

·An additional Quality Plan is compiled, when necessary, for any new products of contract requirement.

Record of the contract/order reviews are maintained and filed along with the tender or quotation and contract or order documents.

The procedures for Contract Review are indexed in Section 5 of this Quality Manual.

DESIGN CONTROL

Design Control is not a requirement of the Shandong Zibo Insulatos Quality Management System.

DOCUMENT AND CONTROL

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.4

Design Control is not a requirement of the Shandong Zibo Insulators Quality Management System

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.5

DOCUMENTTATION APPROVAL AND ISSUE

A system of documentation and data control has been established and is maintained. This system includes all drawings, standards, specifications, procedures, instructions and records that are issued by Shandong Zibo Insulators to specify work to be done, as well as to record the results of work performed.This control includes computer generated documentation.

The system ensure that:

·Only pertinent issue of appropriate documents are available at locations where activities affecting the function of he Quality System are performed. 

·Review and approval of documentation, prior to issue, is carried out only by authorized personnel. System Procedures are reviewed by the Quality Assurance Manager to ensure that the requirements specified in this Quality Manual are achieved.

·Document Distribution Registers are established and maintained to show the distribution and current issue status of essential documents in order to prevent the use of superseded or obsolete documents.

CHANGES TO DOCUMENTATION

Changes to documents are reviewed and approved by personnel of the same authority level that was applied to the original document (except where specifically designated otherwise). Access to pertinent background information is available to provide a basis for this review and approval.

Where practicable, the nature of any change to a document is identified in the document or on a attached form.

All changes to documents are made in writing and records are maintained of changes as they are made.

Requests for change to Customer controlled documents shall be prepared and submitted to the Customer in writing.

RETENTION OF DOCUMENTATION

When required for traceability, legal or contractual reasons, a copy of each superseded document shall be retained for reference purposes. This document shall be endorsed” superseded ”.

Records Registers are maintained by each Department and Workshop to specify the disposition of all quality documentation.

Procedures for Document and Data Control are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.6

PURCHASING

GENERAL

A System of purchasing control has been established to ensure products supplied by Shandong Zibo Insulators are purchased to comply with specified requirements.

SELECTION OF SUPPLIER

   Preference is given to Suppliers who:

  ·Are price competitive

  ·Have implemented a recognized Quality System Standard or have a well developed Quality Management System.

  ·Have a demonstrated delivery performance

  ·Offer Terms of Trade suited to the requirements of Shandong Zibo Insulators 

  The method of establishing a Supplier’s capability o meet Shandong Zibo Insulators requirements includes any combination of the following:

  ·On site assessment and evaluation of the Supplier’s capability and Quality System.

  ·Past history with current or similar supplies.

  ·Evaluation of product sample.

  ·Test results of similar supplies.

  ·Accreditation or published experience by other users.

   The Purchasing Manager is responsible for compiling and maintaining a record of approved and acceptable Suppliers

PURCHASING DATA

Purchase order contain data clearly describing the product, quantity, price, terms of payment and delivery method.

Additional data may be included to describe requirements, such as:

·The title, reference number and issue number of drawings and/ or specifications.

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·Identification, preservation, packing, shipping and storage.

·Inspection and test certification.

·Quality System Standards to be applied by the Supplier.

·Hold points or verification requirements.

The Purchasing Officer is responsible for ensuring that all purchasing orders are reviewed for accuracy and adequacy of requirements prior to being issued.

VERIFICATION OF PURCHASED PRODUCTS

Where specified in the contract or order, or where otherwise agreed, the Customer, or a nominated representative, are given access to the premises of Shandong Zibo Insulators and its Suppliers to verify that products conform to specified requirements.

This verification does not relieve Shandong Zibo Insulators from the responsibility to control and supply only acceptable products.

Procedures for Purchasing are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.7

CONTROL OF CUSTOMER SUPPLIED PRODUCT

Control of Customer supplied product is not a requirement of the Shandong Zibo Insulators Quality Management System.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.8

PRODUCT IDDENTIFICATION AND TRACEABLITY

PRODUCT IDENTIFICATION

When received, products are identified by detailing their part number and quantity.

Items are not placed into a store unless they are not clearly identified.

Each item, batch, component or part is identified through all stages of manufacture, delivery and installation to prevent inadvertent use or mixing of items.

Items to be dispatched to a Customer are identified as specified in the Customer’s contract/order. When required, the Customer’s required is used in addition to Shandong Zibo Insulators part number.

TRACEABILITY

Traceability, when required, is achieved using one or more of the following means:

For purchased products, by the:

·Supplier’s identification.

·Supplier’s part number.

·Supplier’s batch number.

·Shandong Zibo Insulators’ purchase order number and /or goods received advice number. For manufactured products, by one or more of:

·Customer’s order number.

·Customer’s part number

·Shandong Zibo Insulators’ manufacturing order number.

·Shandong Zibo Insulators’ part number.

·Shandong Zibo Insulator’s batch idenfication numbers.

·The product type code.

Procedures for Product Identification and Traceability are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL  SECTION 4.9

PROCESS CONTROL

GENERAL

Control of quality during production is maintained by monitoring the operations and by performing inspections and tests nominated on Quality Plans.

Quality Plans are available for all products manufactured by Shandong Zibo Insulators. Drawings, Quality Plans and, when appropriate, reference samples, charts or diagrams are available at work stations to ensure personnel are aware of the product requirements.

WORK INSTEUCTIONS

System Products and Work Instruction that specy how operations are to be undertaken are maintained at all relevant stages of production. Corrective and Preventive Action procedures and periodic reviews of the Quality System provide the opportunity to determine whether additional Work Instructions are required.

QUALITY PLANS

Quality Plans form the basis of control for the manufacturing, inspection and testing of each product. For each production process step the Quality Plan describes which Work Instruction to use, who is responsible, the characteristics to be tested, the test equipment ,the specifications, the sample size and frequency and the records to be produced. 

Quality Plans are approved by the Quality Assurance Manager, or a designated representative, prior to issue. They are complied for all new products after contract Review in accordance with Section 4.3 of this Quality Manual.

MANUFACTUREING EQUIPMENT AND PROCESSES

All manufacturing equipment and processes are proven as adequate for the assigned task at the time of introduction. The suitability of equipment maintenance to ensure continuing process capability is verified by performing inspections and tests nominated on Quality Plans.

Equipment is subjected to maintenance only when required due to breakdown or failure to produce parts to specification. It is reproved using inspections and tests nominated on Quality Plans. Equipment which has limitations on its use is labeled to this effect.

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SPECIAL PROCESSES

Where results of processes cannot be fully verified by subsequent inspection or testing of the product, the following techniques are used to ensure that those processes are controlled:

·Documented Procedures or Work Instructions are established.

·Personnel are suitably trained.

·Key process parameters are monitored and records of the monitoring are kept.

Procedures for Process Control are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.10

INSPECTION AND TESTING

GENERAL

Inspection and testing requirements are specified for all products.

Products released for urgent use, before all specified tests have been completed, are identified with a SPECIAL tag as described in section 4.2, and are subject to recall. Nonconforming products are controlled in the manner described in Section 4.13.

RECEIVING INSPECTION AND TESTING

When a batch of product is received, it is checked against the Purchase Order and inspected in accordance with a Receiving Inspection Sheer or Inspection Specification.

IN-PROCESS INSPECTION AND TESTING

During production, inspection and testing is carried out in accordance with product Quality Plans and Work Instructions.

FINAL INSPECTION AND TEESTING

Final inspection and testing is carried out in accordance with product Quality Plans or Test Plans.

No product is dispatched until Final Inspection and Testing is completed.

Only parts or products with an appropriate inspection taatus indicator are packed for shipment.

Sample are sent to external laboratories for testing when specified in either the Customer’s order or the Shandong Zibo Insulators Quality Plan.

INSPECTION AND TEST RECORDS

Records are maintained to provide objective evidence that the required inspection and testing has been conducted.

Procedure for Inspection and Testing are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.11

INSPECTION, MEASURING AND TEST EQUIPMENT

A system of control, calibration, identification and maintenance of “gauges” (i.e. inspection, measuring and test equipment – including jigs and templates) is maintained.

In the selection of gauges to perform a measurement, consideration is given to their capability to undertake that measurement with the desired level of accuracy.

Where contractually required, any gauge’s technical data is made available to the Customer, on request, for verification that it is functionally adequate.

The requirements contained in ISO10012.1- Metrological Confirmation System for Measuring Equipments, are embodied in calibration procedures.

Internal calibration is conducted using equipment with a known, valid relationship to nationally recognised standards. Where no such standard exists the basis for the calibration is documented.

External calibration is conducted in accordance with the requirements of ISO 10012.1- Metrological Confirmation System for Measuring Equipment or the relevant National or Ministry Standard.

Gauges with calibration adjustment devices are sealed and/or fixed at the time of calibration to prevent adjustment that would invalidate the calibration settings.

All gauges used to verify the product quality bear a sticker indicating calibration status and are calibrated at the frequencies specified on Calibration Record Cards.

A Calibration Record Card and a file of calibration reports is maintained for each gauge. The calibration resusults are periodically evaluated by the Instrumentation Officer for adequacy of calibration frequency.

Where gauges are found to be out of the calibration limits, evaluation shall be made to determine the effects on finished product, to establish the extent of reprocessing, retesting, re-calibration or complete rejection.

Where specific environmental conditions are necessary to carry out calibration, they are stated on Calibration Record Cards and /or on calibration Work Instructions.

Gauges are stored and handled to ensure that the accuracy and fitness for use is maintained. Personnel using gauges are trained to use and care for them properly.

Calibration Procedures are indexed in Section 5 of this quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.12

INSPECTION AND TEST STATUS

GENERAL

The inspection and test status of each product is identified during all stages of production and delivery.

The identification is achieved by various means, dependent on the physical characteristics of the product, and include stamps, tags, stickers, card, physical location and signature on documents.

Within the manufacturing process, only products that are identified to indicate that they have passed the required inspections and tests are released for the next manufacturing operation or for dispatch to the Customer.

The authority for applying, removing, altering and signing the various status indicators is specified in the applicable quality System documentation.

PRODUCT STATUS IDENTIFICATION CLASSIFICATIONS

AWAITING INSPECTION:

Applies to items yet to be inspected.

ACCEPT:

Applies to items that have been inspected and accepted.

QUARANTINE:

Applies to items that fail inspection and testing. Items so identified are controlled in accordance with Section 4.13.

AWAITING SELECTION:

Applies to raw material that has been accepted at Batch Testing, but for which selection of desired material is still required.

REWORK:

Applies to items that fail inspection and testing, and following review are deemed to be capable of being reworked to the required specification. Items so identified are controlled in accordance with Section 4.13.

REJECT:

  Applies to items that fail inspection and testing, and following review are deemed to not capable of being reworked. Items so identified shall be scrapped or returned to the Supplier.

SPECIAL:

Applies to items for one of the following:

·Products subjected to recall which have been released for urgent use pending the completion of the required inspection and test results.

·Products that have been reworked.

·Products released under internal deviation or customer concession

Procedures for Inspection and Test Status are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.13

CONTROL OF NONCONFORMING PRODUCT

Products that do not conform to specified requirements are identified with a areas to prevent inadvertent use.

The movement of products both into and out of these nonconforming product areas is Details pertaining to products that have been quarantined are documented on a Problem Solving Report.

Disposition of the products may be by one of the following methods:

·Rework to an acceptable standard.

·Accept for use by internal deviation or Customer concession.

·Regrade to a different standard.

·Scrap (dispose).

·Return to the Supplier.

  The disposition of the nonconformance is made by a person nominated in writing effects on interchangeability, further processing, performance, reliability, safety, and aesthetics, as well as effect on the image of Shandong Zibo Insulators, is considered. The Customer contract specification is also consulted when applicable. 

All nonconforming items to be reworked are first identified with a REWORK tag, then release by internal deviation or Customer concession, then those items are identified with a SPECIAL tag.

The disposition of the nonconforming product is recorded on a Problem Solving Report as objective evidence of the action taken.

Control of Nonconforming Product Procedures are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.14

CORRECTIVE AND PREVENTIVE ACTION

A system of Contract and Preventive Action is maintained to ensure that the causes of actual or potential products nonconformities are investigated, identified, documented and eliminated.

The Quality Assurance Manager reports to Senior Management the progress of each team’s efforts in taking Corrective and Preventive Action in order to facilitate effective management review. 

CORRECTIVE ACTION

Corrective Action is taken whenever a nonconformance is identified in:

·Products supplied by Shandong Zibo Insulators.

·Products supplied to Shandong Zibo Insulators.

·Products in – process.

·The Quality System.

·Customer complaints.

  The details of the nature of the problem and the agreed Corrective Actions are documented on a Problem Solving Re[ort as both an instruction for action to be taken and record of actions completed and verified.

PREVENTIVE ACTION

Preventive Action is taken as a consequence of analyses of the current processes and work practices, or as a result of assessing Corrective Actins, to eliminate potential causes of product nonconformity.

The details of the nature of the potential problem and the agreed Preventive Actions are documented on a Prevention of Problem as both an instruction for action to be taken and record of actins completed and verified.

Procedures for Corrective and Preventive Action are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.15

HANDLING, STORAGE, PACKING, PRESERVATIION & DELIVERY

GENERAL

Methods for handling, storage, packing, preservation and delivery are used to prevent damage, deterioration and loss. Procedures exist to describle the methods used.

HANDLING

Suitable equipment is provided to allow safe handling which not damage the product.

STORAGE

Adequate storage areas are provided for products and appropriate secure storage is provide to limit access to only authorized personnel.

Where possible, products are used from stores on a “first in, first out” basis. 

With due consideration for their longevity, products manufactured by Shandong Zibo Insulators are subject to appropriate inspection, for the purpose of defecting any deterioration, during periodic stocktakes.

PACKING AND PRESERVATIION

Products are packed, preserved and marked in accordance with documented instruction to ensure that all of the specified requirements are met.

DELIVERY

The condition and packing of products are checked prior to dispatch. Products are then clearly identified with pertinent information such as product description, customer, destination and quality. When specified by a Customer, the preservation of the product Procedures for handling, storage, packing, preservation and delivery are indexed in Section 5 of this Quality Manual.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.16

RECORDS

GENERAL

Records are generated and maintained to provide objective evidence that products comply with the specified requirements and that the Quality System is functioning effectively.

Records are listed in System Procedures and include, but are not limited to, the following:

a) Records associated with conformance of the Quality System:

·Document control records.

·Calibration records.

·Corrective and preventive action records.

·Audit records.

·Training records.

b) Records associated with conformance of products:

·Correspondence related to contracts.

·Contract specifications and drawings.

·Purchase orders and delivery dockets.

·Inspection and test records.

·Control of Non-conforming product records.

IDENTIFICATION

Quality system records are legible and traceable to System Procedures.

Product conformance records are legible and traceable to the product, contract or manufacturer as appropriate.

RETENTION OF RECORDS

Records are stored and maintained in such a way that they are readily accessible, and are protected from damage, loss and deterioration due to environmental conditions.

Each department and workshop maintains a Records Register for all records that are retained. These registers identify the location, filing criteria, retention period and person responsible for their care.

Disposal of records after the nominated retention period is at the discretion of the nominated responsible manager.

Procedure for Quality Records are indexed in Section 5 of this Quality Manual.

Date:15/06/05             Issue No.: 2                      Page 1 Of  1  

SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.17

INTERNAL QUALITY AUDITS

To ensure the continued effectiveness of the Quality System a program for Internal Audits is planned and maintained.

Audits are used to determine the effectiveness of each Quality System requirement, at least once per year (or more frequently based on its status and importance) and to verify whether activities comply with documented requirements.

An audit Schedule is maintained by the Quality Assurance Manager and defines the element, scope and the frequency of audits.

Audits are conducted under the direction of the Quality Assurance Manager by trained personnel who are not directly involved in the function being audited.

Audits are conducted using written checklists as a guide and to obtain objective evidence of the audit.

Nonconformance detected during an audit are documented on the checklist and, if appropriate , an Audit Nonconformance Report is completed to document corrective action and an agreed time scale for their completion.

The manager responsible for the function or activity audited is responsible for ensuring that the deficiencies recorded on an Audit Nonconformance Report are corrected.

A monthly summary report detailing the audits conducted is complied and presented by the Quality Assurance manager to the Executive Management.

Actions taken to correct deficiencies are monitored by the Quality Assurance Manager to ensure prompt implementation and to allow a follow-up audit to be scheduled to verify compliance and effectiveness.

Third party representatives are provided reasonable access to relevant records, including Audit Reports, for the purpose of conducting their own audits or assessments of the Quality System.

Procedures for Internal Quality Audits are indexed in Section 5 of this Quality Manual.

Date:15/06/05             Issue No.: 2                      Page 1 Of  1  

SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.18

TRADING

All personnel performing functions affecting quality appropriately trained.

When new personnel commence employment, their induction includes an instruction to the use of documented Procedures and Work Instructions and they are provided with Job Descriptions to enable them to fulfill their duties.

Each manager is responsible for the training of their personnel to ensure competence in activities that control the quality of the department’s output. Both Internal and external training resources are used and are selected on the basis of their suitability to meet the needs identified.

Records of qualifications, experience, participation and completion of training, either internally or externally conducted, are kept in the personnel records. These records are updated by the Human Resource Department as the experience and skills of personnel are developed. Records of Work Instruction based training are also maintained by the relevant department or workshop managers.

Needs for specific training and methods of providing that training are also identified as a result of management reviews of the Quality System detailed in Section 4.1.

Procedures for Training are indexed in Section 5 of this Quality manual.

Date:15/06/05             Issue No.: 2                      Page 1 Of  1  

SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.19

SERVICING

Servicing of product is not performed by Shandong Zibo Insulators. It is therefore not a requirement of this Quality Management System.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 4.20

STATISTICAL TECHNIQUES

Where appropriate, Shandong Zibo Insulators applies statistical techniques.

Sampling procedures and sampling frequencies adopted are as specified on Receiving Inspection Sheets, Quality Plans and , where relevant, Batch Test Plans.

The sampling methods used to confirm that of products supplied conform to specified requirements are largely based on the relevant National Standards (e.g. GB Standards) and International Standards.

Records of statistical techniques used are maintained and made available upon request.

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 5

SYSTEM PROCEDURE INDEX

PROCEDURE          TITLE

SP01-01              Management Review

SP02-01              Preparation of System Procedure

SP02-02              Preparation of Work Instruction 

SP02-03              Preparation of Quality Plans

SP03-01              Commom Inquiry Review

SP03-02              Special Inquiry Review

SP03-03              Common Contract Processing &Review

SP03-04              Special Contract Review and Processing

SP05-01              Document Control

SP06-01              Purchasing

SP06-02              Vendor Approval

SP08-01              Product Identification: Inwards Goods  & Raw Materials

SP08-02              Product Identification: In-Process

SP08-03              Product Identification: Inwards Goods & Raw Materials

SP09-01              Production Planning

SP09-02              Production Controlling System

SP09-03              Maintenance

SP10-01              Receiving Inspection: Raw Material

SP10-02              Receiving Inspection and Testing: Metalwork

SP10-03              Inspection and Testing: In-process

SP10-04              Final Inspection and Testing: Finished Product 

SP11-01              Calibration

SP12-01              Inspection and Test Status: Inwards Goods

SP12-02              Inspection and Test Status: Finished and Packed Goods

SP12-03              Inspection and Test Status: Finished and Packed Goods

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SHANDONG ZIBO INSULATORS QUALITY MANUAL SECTION 5

SP13-01              Control of Nonconforming Work in Progress

SP13-02              Control of Batch Nonconformances

SP13-03              Custer Returns

SP14-01              Corrective Action

SP14-02              Preventive Action

SP14-03              Corrective Action - Supplier 

SP15-01              Handling and Storage: In-process

SP15-02             Handling, Packing, Storage & Delivery: Finished Goods

SP16-01              Records: Active

SP16-02              Records: Inactive

SP17-01              Internal Quality Audit

SP18-01              Training

SP18-02              New employee

SP20-01              Process Ability Study

Date:15/06/05             Issue No.: 2                      Page 2 Of 2